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Shipping policy

Shipping Policy

In-Stock Dispatch

Items marked as in stock are dispatched within one business day of your order being placed and payment confirmed. Orders received after 2:00 PM EST or on weekends and statutory holidays will be dispatched the next business day.

Ottawa Local Pickup & Local Delivery

Envirolaser3D is based in Ottawa, Ontario. We offer the following options for local customers:

  • Local Pickup: Arrange pickup at our Ottawa location by contacting us after your order is placed. We will confirm a pickup time by email.
  • Same-Day Local Delivery: Same-day local delivery may be available for qualifying orders within Ottawa placed before 12:00 PM EST on business days, assuming adequate stock. Eligibility is determined at checkout or by contacting us directly. We will confirm availability before dispatch.

Canadian Shipping

Orders shipped within Canada are sent via Canada Post or another carrier at our discretion. Estimated transit times vary by destination and service level selected at checkout. We do not guarantee specific delivery dates, as transit times are set by the carrier and may be affected by weather, holidays, or other factors outside our control.

  • Standard tracked shipping is available at checkout.
  • Expedited options may be available depending on your location.
  • A tracking number will be provided by email once your order has been shipped.

United States Shipping

We ship to the United States via eShipper or an equivalent carrier. Cross-border orders may be subject to U.S. customs duties, import fees, or taxes, which are the responsibility of the recipient. We do not collect or remit U.S. import duties at checkout.

  • Available shipping rates and carriers are displayed at checkout. If no rate appears, please contact us before placing your order.
  • Estimated transit times are provided by the carrier and are not guaranteed.
  • A tracking number will be provided by email once your order has been shipped.

No Guaranteed Delivery Dates

Carrier transit times shown at checkout are estimates only. Envirolaser3D is not responsible for delays caused by the carrier, customs clearance, weather events, or other circumstances beyond our control. If your shipment is significantly delayed, please contact us and we will do our best to assist.

Questions?

If you have any questions about your shipment or our shipping options, please contact us at info@envirolaser3d.com.